Do I need a paid account?
You can start with a free GCTV Access Pass, which gives you access to highlights, backstage interviews, select content and live commentary. To experience the LGCT and GCL season in full, a GCTV Live Pass allows you to watch all live classes and full replays. If you’d like access to individual round clips per horse and rider, a GCTV Pro Pass is required.
How do i change or cancel my subscription?
You can upgrade your subscription at any time during your billing cycle. Downgrades are not possible, and cancellations must be made before the next payment date. To change or cancel your subscription at any time during your billing cycle. Cancellations will only take effect on the next payment date and oyur subscription will remain active until the end of the current billing cycle. To change or cancel your subscription navigate to ‘My Account’ in the top left corner on the browser or app and go to 'Subscription'.
There is an error when I try to login.
If you experience any issues with your login, please contact our team via email at support@globalchampionstour.com.
I did not receive the verification email when creating my account.
If you’ve just created a new GCTV account and can’t find the verification email, please check your spam or junk folder first. If it’s not there, get in touch with our team at support@globalchampionstour.com and we’ll help you complete your registration.
How do i change my password?
You can reset your password by accessing the Log In screen via the link in the top right corner of the page on desktop/laptop devices. For users on the iOS or Android app, or the mobile website, tap on the 'person' icon in the top right, and choose 'Log In'. On the login page page, follow the link to 'Forgot password?' to initiate a password reset, and enter the email address associated with your GCTV account. This will send you an email so you can set a new password for your account.
How do I watch free content?
You can for a free account to be able to watch free content on GCTV. No credit card or payment details are needed to create a free account. If you are signed in, you will be able to watch free content marked with ‘GCTV Access’.
How do I check my subcription?
You can check your subscription by accessing your account via the link in the top right corner of the page on desktop/laptop devices. For users on the iOS or Android app, or the mobile website, tap on the 'person' icon in the top right. Under 'Subscription' you’ll find your active subscription details, including your billing period.
Can I delete my GCTV account?
If you’d like to delete your account and all associated data you can request this by logging into your account and navigating to 'Account Deletion' then clicking on 'Request Account Deletion'. Please note, it may take a few days for this request to be processed.
I have a paid subscription, but I can't access GCTV content.
If you have an active GCTV subscription, please make sure you are logged into the correct account and check your active subscription under 'Subscription'. Please note that if you have a Live Pass, this does not grant access to individual rounds. These can only be viewed with a Pro subscription. If the issue persists, contact our support team at support@globalchampionstour.com.
How can I watch GCTV?
GCTV is available on mobile, tablet, and desktop via your browser or the Global Champions App. You can also cast content using Apple AirPlay or Google Chromecast from supported devices.
Is there a GCTV app?
Yes GCTV is available in the Global Champions app. You can download the Global Champions App for IOS here and the App for Android here, allowing you to enjoy live and on-demand content wherever you are.
How can I cast to my TV?
Use the casting icon in the bottom right corner of the GCTV video player and follow the on-screen instructions. You can also cast directly from most browsers using Google Chromecast.
Which competition can I watch on GCTV?
With a GCTV Live or GCTV Pro subscription, you can enjoy Live and on-demand coverage of the full season of the Longines Global Champions Tour, GCL, and Tops International Arena.
Which laguages are available for live commentary?
All CSI5* classes include English commentary. French, Spanish and Chinese commentary are only available for the live LGCT Grand Prix and GCL rounds. All other competitions are available with arena commentary in English and the local language.
Can I get a refund?
Refunds are made at the discretion of Global Champions. If you have purchased an incorrect subscription, please contact our team at support@globalchampionstour.com. Full details can be found in the GCTV Terms and Conditions.
Can I change my billing information?
You must be logged into your account to change your billing information. Once you are logged in, navigate to ‘My Account’ and then click on ‘Update Billing details’. If you encounter any issues, contact support@globalchampionstour.com with your name, email address, and payment confirmation.
Can I share my account?
No. GCTV accounts are personal and cannot be shared or transferred.
Where can I find event information?
Event details, including locations, schedules, and rider lists, are shared via our newsletter ahead of each event. You can also find up-to-date information on our calendar page. On event days, you can find more information on the ‘Schedule’ page.